Shipping and Returns

The Ins and Outs of Getting Your Stuff

CUSTOMER SERVICE / Trade and Retail Orders

Contact our customer service specialist at sales@octanepress.com, 512.430.1943 (office) or 512.852.4737 (fax). 

 
RETURN POLICY

We stand behind the quality of our products 100 percent. All undamaged books and calendars are returnable within 30 days of purchase. The customer needs to only pay return shipping. No restocking fees or limits.
All returns must be pre-authorized and product returned in its original condition to be accepted / refunded (i.e., if it was shipped in cellophane, it must be returned in cellophane, etc.)

 
SHIPPING POLICY

UPS used for domestic orders. International orders ship best way. All products are shipped from our warehouse within 24 hours of order placement, unless a pre-order is placed. Pre-order ship dates are noted on the buy page.